FREQUENTLY ASKED QUESTIONS

GENERAL:

What are your opening times?

We are open for you to come and visit us the following times:

Monday – Friday: 12pm-6pm

How can I contact customer services?

Our team is always happy to help. You can contact us using the following:

Call us: 0191 447 4744
Email us: shop@one-sports-warehouse.com
Whatsapp Us: 07754449494
Live Chat via the website

What payment methods do you accept?

We accept all major credit cards, debit cards and also accept American Express, Klarna, Paypal, Google pay, Apple pay and android pay.

An item I want is out of stock, how can I find out when it will be available again?

Feel free to contact our team for information on out of stock items. You can call us on 0191 447 4744 or email us at shop@one-sports-warehouse.com.

Do you offer e-gift cards?

Yes! You can order e-gift cards here.

Do you do bulk orders for schools?

Of course! We help clubs and schools with big orders. Please email what you need to schools@one-sports-warehouse.com and one of our team will get back to you.

SHIPPING & DELIVERY:

What are the delivery costs?

Delivery costs will vary depending on your order value and delivery option you choose. To see the full list of delivery costs please see here.

Which couriers do you use?

We mainly use Royal Mail, Fedex and Parcelforce.

How do I qualify for free shipping?

All orders over £75 qualify for free shipping.

Do you ship internationally?

We ship internationally. For full details and prices please see here.

Orders

How can I cancel my order?

Orders are usually picked, packed, and dispatched in 1 working day so if you would like to cancel your order, please contact our team on 0191 447 4744.

Can I amend my order?

Orders are usually picked, packed, and dispatched in 1 working day so if you would like to amend your order, please contact our team on 0191 447 4744.

Where is my order?

You will receive a shipping confirmation once your order has been dispatched. If you have chosen a tracking delivery service then this email will include your tracking details. For standard delivery options, your order should be with you within 3-5 working days. Please contact us if you have any issues.

RETURNS:

How do I return an item for a refund?

If you are not happy with your order, you have 30 days to return to us. For full details on returns and exchanges please see here.

How do I return an item for an exchange?

If you are wishing to exchange an item we suggest the best way to do this is if you return the item(s) you are wishing to exchange to us and mark them for a refund. We would then ask you to purchase the new items via the website. This is the best and quickest way for exchanges to happen.
For full details on returns and exchanges please see here.