Refund policy

Returns & Exchanges

We want you to love your new gear, but we know sometimes things just don’t fit or feel right. If you’re not 100% happy with your purchase, we’re here to help you get it sorted.

START YOUR RETURN HERE

The Basics

30-Day Window: You’ve got 30 days from the day your gear arrives to send it back.
Condition: To get a full refund, items need to be in the same condition you received them—unused, with all the original packaging and labels still attached.
Proof of Purchase: Please include your receipt or a print-out of your online order so we know it’s yours!
Postage: Unless the item is faulty or you added Free Returns at checkout, you’ll need to cover the return shipping costs. Simply head to our return portal to get started.

Need a Different Size? (Exchanges)

We want to get you back on the pitch as fast as possible! The quickest way to swap items is to place a new order online right now and return your original item for a refund. This way, your new gear hits the mail immediately, and you don’t have to wait for us to process the return first. Just make sure to log your return here so we know it's on the way.

How Refunds Work

Once your item arrives at the warehouse, we’ll give it a quick check and send you an email to let you know it's safe. If everything looks good, we’ll trigger a refund to your original payment method within 14 days.

*Note: Sale items are eligible for store credit rather than a cash refund.

The "Hockey Stick" Section

Hockey is a tough game, and sticks take a lot of heat! Here’s how we handle stick-related issues:

The 6-Month Rule: We can’t accept any returns on sticks older than 6 months—even if they were tucked away in a cupboard during the off-season or an injury break.
Wear & Tear: Manufacturers won't replace sticks for head wear, "clash" damage from other sticks, or damage caused by reverse-edge hitting. These are considered part of the game.
Faulty Sticks: If a stick is genuinely faulty, it usually shows up in the first few weeks of play. In these cases, we send the stick to the manufacturer for a final decision.
Special Offers: If you return an older model or a "special offer" stick, we won’t be able to swap it for the latest season’s version, but we’ll offer a refund or a fair replacement.